Clear policies.
Simple access.

1. Introduction & Acceptance

SIMA MIND is an educational technology platform operated by SimaTech (“SimaTech”, “we”, “us” or “our”). By creating an account, purchasing a subscription, accessing the application or using the service, you agree to these Terms of Service.

2. Definitions

“User” means anyone using SIMA MIND. “Account” means a registered user profile. “Subscription” means a paid recurring plan. “Premium Features” means functionality available under an applicable paid plan. “AI-Generated Content” means output generated or assisted by artificial intelligence. “User Content” means material submitted or uploaded by a user, including notes, questions, documents, PDFs and prompts.

3. Account Registration & Security

You must provide reasonably accurate information and keep your account secure. You are responsible for activity occurring through your account, except where applicable law provides otherwise. Do not impersonate another person or create accounts for fraudulent purposes.

4. Acceptable Use

You may use SIMA MIND for legitimate educational and personal learning purposes. You must not hack, scrape, overload, reverse engineer where prohibited by law, bypass subscription controls, distribute malware, interfere with the service, commit fraud, infringe intellectual property rights, or use the platform for unlawful activity.

5. AI Services

SIMA MIND uses artificial intelligence to provide educational assistance, including explanations, summaries, questions, feedback and study support. AI may produce inaccurate, incomplete, outdated or misleading information. We do not guarantee that AI-generated content is accurate, complete or suitable for a particular purpose. Important information should be independently verified through authoritative sources.

6. Educational & Medical Disclaimer

SIMA MIND is an educational technology platform and is not a medical diagnosis, treatment or clinical decision-making service. Information should not replace professional medical advice, clinical supervision, institutional guidelines, textbooks, examination authorities, scientific literature or other authoritative resources. Do not use SIMA MIND to determine emergency treatment or diagnosis.

7. Free & Premium Services

Features and usage limits may differ between Free, Standard and Pro plans. The features and limits applicable to each plan are displayed at the time of use or purchase and may change over time.

8. Subscriptions, Billing & Cancellation

Subscriptions may automatically renew unless cancelled before the applicable renewal date. Price, currency, billing frequency, promotional terms and renewal conditions are disclosed before purchase. Where purchased through Google Play, billing and subscription management are subject to applicable Google Play systems and policies. Uninstalling SIMA MIND does not cancel a subscription. Cancellation normally prevents future renewal but does not automatically create a refund for the current billing period.

9. Payments & Refunds

Refunds are governed by the separate Refund & Cancellation Policy, applicable Google Play policies and applicable law. Nothing in these Terms removes consumer rights that cannot legally be excluded.

10. Intellectual Property & User Content

SimaTech and its licensors retain rights in SIMA MIND software, branding, interfaces, original educational material and other proprietary content. Users retain ownership of their User Content. By submitting User Content, you grant SimaTech a limited licence to host, process, transmit and use that content as reasonably necessary to provide, secure and operate the service.

11. Uploaded Documents & Copyright

You must have the rights or lawful permission required to upload documents and other material. Do not upload pirated, unlawfully obtained or confidential material that you are not authorized to disclose. SimaTech may respond to valid copyright complaints and remove infringing content where appropriate.

12. Third-Party Services

SIMA MIND may rely on third-party services such as Google Play, AI providers, cloud infrastructure, authentication, analytics and payment services. Third-party services may be subject to their own terms and privacy policies.

13. Availability

We aim to provide a reliable service but do not guarantee uninterrupted, error-free or continuously available access. Maintenance, bugs, security incidents, infrastructure failures and third-party outages may affect availability.

14. Suspension & Termination

SimaTech may suspend or terminate accounts where reasonably necessary because of fraud, abuse, security threats, unlawful activity, payment abuse, intellectual-property infringement or repeated Terms violations. Upon termination, access to Premium Features may cease and data will be handled according to the Privacy Policy and applicable law.

15. Privacy

Collection and use of personal information is governed by the SIMA MIND Privacy Policy.

16. Disclaimers & Limitation of Liability

To the maximum extent permitted by applicable law, SIMA MIND is provided on an “as available” basis. SimaTech does not guarantee academic, examination, professional or other outcomes. Any limitation of liability applies only to the extent permitted by applicable law and does not exclude liability that cannot legally be excluded.

17. Changes, Governing Law & Contact

We may update these Terms from time to time and will provide notice where required by law. Governing law and dispute provisions will be determined by the applicable legal entity and jurisdiction. For questions or legal requests, email info@simatech.uk.

1. Who We Are

This Privacy Policy explains how SimaTech handles information in connection with SIMA MIND, including its mobile application, website and related services.

2. Information We May Collect

Depending on the features you use, this may include name, email, education level, institution, year of study, study activity, AI conversations, prompts, uploaded documents and PDFs, notes, quiz results, progress information, subscription information, device information, technical logs, usage information and support communications.

3. How We Use Information

We may use information to provide and personalize the service, authenticate accounts, process documents, generate AI responses, save learning progress, process subscriptions, provide support, improve reliability, detect abuse and fraud, maintain security and comply with legal obligations.

4. AI Processing

Information submitted to AI-powered features may be processed by SimaTech and applicable third-party AI providers as reasonably necessary to provide the requested functionality. The final policy should identify the providers, retention practices and training settings actually used by SIMA MIND.

5. Uploaded Documents

Documents may be processed to provide features such as summarization, question generation, explanation or analysis. Users should not upload material they are not authorized to disclose.

6. Sharing Information

Information may be shared with service providers supporting hosting, authentication, AI processing, analytics, communications, security and payment services, or where required by law. SimaTech does not sell personal information for monetary consideration, subject to the definitions and requirements of applicable privacy laws.

7. Retention

Information is retained only for as long as reasonably necessary for the purposes described in this policy, account operation, security, legal, accounting and other legitimate requirements. Exact retention periods should be specified based on the implemented system.

8. Account & Data Deletion

Users may request deletion of their account and associated data through the in-app account deletion function or the designated external deletion mechanism. Certain information may be retained where legally required or reasonably necessary for security, fraud prevention, dispute resolution or legal compliance.

9. Security

We implement reasonable technical and organizational safeguards designed to protect personal information. No online service can guarantee absolute security.

10. International Processing

Information may be processed in countries other than the country where you live. Where required, appropriate safeguards will be applied to international transfers.

11. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, object to or request portability of personal information, or withdraw consent where consent is the legal basis.

12. Children

SIMA MIND is an educational technology service intended primarily for students and learners and is not specifically directed toward children. Age-related requirements and parental controls will be handled in accordance with applicable law.

13. Changes & Contact

We may update this Privacy Policy from time to time. For privacy questions or requests, contact info@simatech.uk.

1. Cancellation

You may cancel your subscription through the applicable subscription management system, including Google Play where the subscription was purchased there. Cancellation normally prevents future renewal and does not automatically refund the current billing period. Uninstalling the app does not cancel a subscription.

2. 30-Day Refund Window

Refund requests must be submitted within 30 calendar days from the date of the original subscription purchase or qualifying subscription charge. After 30 days, requests will ordinarily be considered ineligible except where applicable law, Google Play procedures, unauthorized transactions, SimaTech error or exceptional circumstances require or justify further review.

3. No Automatic Refund

Refunds are not automatically provided because a user changed their mind, stopped using the service, forgot to cancel, expected different features, used the service less than expected, chose another platform, or did not achieve a desired academic result.

4. Legitimate Refund Grounds

A refund may be considered where the user demonstrates a legitimate and material issue, such as a duplicate charge, a substantial technical failure that prevented access to a material purchased feature and cannot reasonably be resolved, or an unauthorized transaction, subject to applicable payment-platform procedures.

5. Evidence Requirements

SimaTech may request reasonable evidence, including the Google Play order ID, transaction receipt, purchase date, subscription plan, screenshots, error messages, account email and information reasonably necessary to investigate the request. Never send passwords or authentication codes.

6. Investigation

SimaTech may review subscription status, purchase records, account activity, Premium Feature activation, technical logs and support history to determine whether a request is legitimate.

7. Refund Abuse

SimaTech may reject requests involving repeated refund attempts, multiple accounts, deliberate exploitation of promotions, fraudulent evidence, manipulation of transaction records, unauthorized access or other conduct reasonably indicating abuse. Accounts involved in fraud or serious abuse may be suspended or terminated.

8. Repeated Requests

Previous approval of a refund does not establish a right to future refunds. A pattern of repeated refund requests may result in additional review.

9. Technical Problems

Where a confirmed SimaTech technical issue materially prevents access, we may first attempt to restore access, correct the account, extend the subscription or provide another reasonable remedy before considering a refund.

10. Google Play Purchases

Where Google Play processed the transaction, Google's applicable refund and subscription systems may apply. Users may be directed to Google Play where appropriate.

11. Partial Refunds

Where appropriate and legally permitted, SimaTech may provide a partial refund rather than a full refund.

12. Academic Outcomes

Refunds will not ordinarily be granted because a user failed an examination, received a lower grade, did not obtain admission or did not achieve another educational or professional outcome.

13. Consumer Rights

Nothing in this Policy removes, restricts or overrides any consumer rights, statutory guarantees or remedies that cannot legally be excluded.

14. Contact

For a refund or billing request, email info@simatech.uk. Include your Google Play order ID where applicable.